Refund and Returns Policy

Effective Date: February 20, 2025

At Cosmeticnie, we strive to provide the best products and customer service. If you’re not completely satisfied with your purchase, we offer a simple and straightforward refund and return process to ensure your peace of mind.

Returns

• Eligibility: You can return any unworn, unused, and undamaged products within 30 days of purchase. Products must be in their original packaging and condition.
• Non-Returnable Items: Certain items, such as personalized or final sale products, may not be eligible for return. Please check the product page or reach out to our customer service team for specific product exclusions.

Refunds

• Process: Once we receive your returned items, we will inspect them and notify you of the approval or rejection of your refund.
• Refund Method: Approved refunds will be credited to the original payment method used at the time of purchase. Please note that it may take a few business days for the refund to be reflected in your account.
• Shipping Costs: Shipping fees are non-refundable, and you will be responsible for covering the return shipping cost, unless the return is due to a mistake on our part (e.g., defective product or wrong order).

Exchanges

If you wish to exchange an item for a different size or style, please contact our customer service team at info@puffcosmeticnie.com within 30 days of purchase to facilitate the exchange process.

How to Return or Exchange Your Product

1. Contact our customer service team at info@puffcosmeticnie.com or call (918) 443-9248 to request a return or exchange.
2. We will provide you with the necessary instructions and, if applicable, a return shipping label.
3. Pack the items securely, and return them to the address provided.

For more details or any specific inquiries, feel free to reach out to us.

Thank you for shopping at Cosmeticnie!

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This policy can be adjusted to fit your specific business needs.