Return Policy for Puffcosmeticnie

Effective Date: November 11, 2024

At Puffcosmeticnie, we want you to be completely satisfied with your purchase. If you’re not fully happy with your order, we offer a straightforward return and exchange policy to ensure you have a seamless shopping experience. Please read the following guidelines to understand how returns and exchanges work.

1. Return Eligibility

We accept returns of unworn, unused, and undamaged items within 30 days of the delivery date. If for any reason you are not satisfied with your purchase, you can return the items in their original, unworn condition for a refund or exchange.

To be eligible for a return, the following conditions must be met:

  • The item must be in new, unused condition (free from wear, marks, or damage).
  • The item must be returned with the original packaging, including the box, tags, and accessories.
  • The item must not have been worn outside or altered in any way.

Please note that certain products, such as sale items or customized footwear, may be non-returnable. We encourage you to carefully review your purchase before completing the order.

2. How to Make a Return

If you would like to return an item, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@puffcosmeticnie.com within 30 days of receiving your order. Include your order number and the item(s) you wish to return.

  2. Return Authorization: Our team will provide you with a Return Authorization Number (RAN) and instructions on how to return the item. Returns without an authorization number may be refused.

  3. Prepare the Package: Carefully pack the item(s) in their original packaging (or similar protective packaging) to prevent damage during transit. Include the completed return form, which will be provided to you upon request.

  4. Ship the Return: Send the item(s) back to us using a traceable shipping method to ensure safe delivery. Please note that the return shipping cost is the responsibility of the customer unless the item is defective, damaged, or incorrect.

Return Address: 14602 S 4090th Rd Oologah, Oklahoma

3. Refunds and Exchanges

Once we receive your returned item, it will be inspected to ensure it meets the return conditions. We will process your refund or exchange as follows:

  • Refunds: If your return is approved, we will issue a refund for the purchase price of the returned item(s) to the original payment method. Please note that shipping fees are non-refundable, and the refund will be processed within 5-7 business days after the item is received.

  • Exchanges: If you would like to exchange your item for a different size, color, or style, please specify your preferred replacement when contacting customer service. If the item is available, we will send you the new item and refund the difference (if applicable). If the replacement is not available, we will issue a full refund.

4. Defective or Damaged Items

If you receive an item that is defective or damaged, please contact us immediately at info@puffcosmeticnie.com. We will provide instructions for returning the item, and we will cover the return shipping costs. Once we confirm the defect or damage, we will issue a full refund or send a replacement, based on your preference.

Please provide the following details when contacting us about a defective or damaged item:

  • Your order number
  • A description of the issue
  • Photos of the defect or damage

5. Non-Returnable Items

The following items are non-returnable:

  • Sale or clearance items (unless they are defective)
  • Customized or personalized footwear
  • Gift cards

We recommend that you carefully review your order before making a purchase to ensure it is the correct size, style, and color. If you have any doubts, feel free to contact our customer service team for assistance.

6. Return Shipping Costs

Return shipping is the responsibility of the customer unless the item is defective, damaged, or incorrect. To ensure the safe return of your items, we recommend using a trackable shipping method. Puffcosmeticnie is not responsible for any lost or damaged items during the return process.

7. International Returns

For international orders, the return process is the same as for domestic orders. However, the customer is responsible for return shipping costs and any applicable duties or taxes. Please ensure that the return is marked clearly as a “return” to avoid any customs charges.

8. Exchanges for Sale Items

If you would like to exchange a sale or clearance item, please note that it can only be done for an exchange of equal or lesser value (based on stock availability). Sale items cannot be refunded unless they are defective.

9. Contact Us

If you have any questions about our return policy or need assistance with a return or exchange, please feel free to contact us:

Puffcosmeticnie
Street Address: 14602 S 4090th Rd, Oologah, Oklahoma
Phone Number: (918) 443-9248
Email Address: info@puffcosmeticnie.com
Website: puffcosmeticnie.com